Get in Touch withKnotchat Team
Have a question, feedback, or business inquiry? We're here to help. Choose the best way to reach us and we'll get back to you as soon as possible.
Send Us a Message
Other Ways to Reach Us
Live Chat
Get instant help from our support team. Available 24/7 for Premium members.
Start Live Chat →Contact Specific Departments
Reach the right team directly for faster assistance
General Support
Technical issues, account help, and general questions
support@knot.chatResponse time: 24 hours
Billing & Payments
Subscription, refunds, and payment issues
billing@knot.chatResponse time: 24-48 hours
Business Inquiries
Partnerships, collaborations, and B2B opportunities
business@knot.chatResponse time: 2-3 business days
Legal & Compliance
Legal matters, DMCA, and compliance issues
legal@knot.chatResponse time: 3-5 business days
Security & Safety
Report security vulnerabilities or safety concerns
security@knot.chatResponse time: Immediate for critical issues
Global Offices
🇺🇸 United States (HQ)
San Francisco, CA
Monday - Friday: 9 AM - 6 PM PST
Primary support center
🇬🇧 United Kingdom
London, UK
Monday - Friday: 9 AM - 6 PM GMT
European operations
🇸🇬 Singapore
Singapore
Monday - Friday: 9 AM - 6 PM SGT
Asia-Pacific support
Note: While we have offices globally, all support is handled online for faster response times.
Expected Response Times
Premium Members 🌟
- Live Chat: Instant
- Email: Within 2 hours
- Contact Form: Within 4 hours
Free Users
- Live Chat: 5-10 minutes wait
- Email: Within 24 hours
- Contact Form: Within 48 hours
Response times may vary during peak hours and holidays
Before You Contact Us
Have you checked our FAQ?▼
Need immediate help?▼
Reporting a user?▼
We're Here to Help
Your feedback and questions help us improve Knotchat for everyone. Don't hesitate to reach out - we'd love to hear from you!