Get in Touch withKnotchat Team
Have a question, feedback, or business inquiry? We're here to help. Choose the best way to reach us and we'll get back to you as soon as possible.
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Live Chat
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Start Live Chat βContact Specific Departments
Reach the right team directly for faster assistance
General Support
Technical issues, account help, and general questions
support@knot.chatResponse time: 24 hours
Billing & Payments
Subscription, refunds, and payment issues
support@knot.chatResponse time: 24-48 hours
Business Inquiries
Partnerships, collaborations, and B2B opportunities
support@knot.chatResponse time: 2-3 business days
Media & Press
Media inquiries, interviews, and press releases
support@knot.chatResponse time: 48 hours
Legal & Compliance
Legal matters, DMCA, and compliance issues
support@knot.chatResponse time: 3-5 business days
Security & Safety
Report security vulnerabilities or safety concerns
support@knot.chatResponse time: Immediate for critical issues
Global Offices
πΊπΈ United States (HQ)
San Francisco, CA
Monday - Friday: 9 AM - 6 PM PST
Primary support center
π¬π§ United Kingdom
London, UK
Monday - Friday: 9 AM - 6 PM GMT
European operations
πΈπ¬ Singapore
Singapore
Monday - Friday: 9 AM - 6 PM SGT
Asia-Pacific support
Note: While we have offices globally, all support is handled online for faster response times.
Expected Response Times
Premium Members π
- Live Chat: Instant
- Email: Within 2 hours
- Contact Form: Within 4 hours
Free Users
- Live Chat: 5-10 minutes wait
- Email: Within 24 hours
- Contact Form: Within 48 hours
Response times may vary during peak hours and holidays
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