Privacy Policy
Your privacy is fundamental to everything we do at Knotchat
đ Privacy at a Glance
1. Introduction
Knotchat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our anonymous chat platform at knot.chat (the "Service").
By using Knotchat, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
2.1 Registration Information
When you register for Knotchat, we collect:
- Email address (for account recovery and security notifications only)
- Username (randomly generated or chosen by you)
- Hashed password (we never store plain text passwords)
- Account creation timestamp
2.2 Information We Do NOT Collect
To protect your anonymity, we explicitly do NOT collect:
- Real names or personal identification
- Phone numbers
- Physical addresses
- Chat conversation content
- Voice or video recordings
- Browsing history on other sites
- Social media profiles
2.3 Technical Information
For security and service functionality, we automatically collect:
- IP address (for geographic matching and security only)
- Browser type and version
- Device type (mobile/desktop)
- Time zone setting
- Connection quality metrics
3. How We Use Your Information
3.1 Service Provision
- Enable account creation and management
- Match you with other users based on preferences
- Provide customer support when requested
- Process Premium subscriptions
- Send important service updates
3.2 Safety and Security
- Detect and prevent fraud, spam, and abuse
- Enforce our Terms of Service
- Respond to legal requests when required
- Protect users from harmful content
- Maintain platform stability and performance
3.3 Service Improvement
- Analyze aggregate usage patterns
- Improve matching algorithms
- Optimize platform performance
- Develop new features based on user needs
4. Data Storage and Security
4.1 Conversation Data
We do NOT store any chat conversations, messages, or call recordings.
All communications happen in real-time through peer-to-peer connections. Once a chat session ends, no record of the conversation exists on our servers.
4.2 Security Measures
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data transmission
- Bcrypt hashing for password storage
- Regular security audits and penetration testing
- Secure data centers with physical access controls
- Employee access restrictions and training
- Automated threat detection systems
4.3 Data Retention
Account information is retained as long as your account is active. You may request deletion at any time. Technical logs are automatically deleted after 30 days.
5. Your Privacy Rights
5.1 Your Rights Include
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Objection: Object to certain uses of your data
- Restriction: Request limited processing of your data
5.2 Exercising Your Rights
To exercise any of these rights, contact us at support@knot.chat. We will respond to your request within 30 days. We may ask for verification to ensure account security.
6. Cookies and Tracking
6.1 Essential Cookies
We use only essential cookies required for the Service to function:
- Session cookies for authentication
- Security cookies to prevent fraud
- Preference cookies for language and settings
6.2 No Third-Party Tracking
We do NOT use:
- Google Analytics or similar tracking services
- Facebook Pixel or social media trackers
- Advertising cookies or retargeting
- Cross-site tracking technologies
7. Information Sharing
7.1 We Never Sell Your Data
We will never sell, rent, or trade your personal information to third parties.
7.2 Limited Sharing Scenarios
We may share information only in these limited circumstances:
- Legal Requirements: When required by law or valid legal process
- Safety: To protect users from harm or illegal activities
- Service Providers: With trusted partners who help operate our Service (under strict confidentiality agreements)
- Business Transfers: In case of merger or acquisition (with continued privacy protection)
8. International Data Transfers
Knotchat operates globally. Your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and maintain equivalent protection levels.
For EU users, we use Standard Contractual Clauses approved by the European Commission for data transfers outside the EEA.
9. Children's Privacy
Knotchat is not intended for users under 18 years of age.
We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we immediately delete it from our servers.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Note: Knotchat does not sell personal information.
11. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis for processing is consent or legitimate interests
- Right to withdraw consent at any time
- Right to lodge a complaint with supervisory authorities
- Data Protection Officer contact: support@knot.chat
12. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
For significant changes, we will provide prominent notice through the Service or via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Knotchat Privacy Team
- Email: support@knot.chat
- Data Protection Officer: support@knot.chat
- Mail: Privacy Department, Knotchat, San Francisco, CA, USA
- Response Time: Within 30 days